And I'm one step ahead of the shoe shine, Two steps away from the county line, Just trying to keep my customers satisfied With apologies to Simon and ...
Join Elaina Norlin, author of Six Step Guide to Library Worker Engagement, to learn how to identify common recruitment mistakes, create "leadership vision statements" that will provide focus and clarity to support long-term strategic planning, and how to align these vision statements with candidate interview questions.
Join Callan Bignoli and Lauren Stara for an exploration of service design – what it is and how it can make your library better by keeping users at the center of every decision. Digital, physical, and even philosophical: it’s all about service.
Join Deborah Hamilton to learn how to do a legal reference interview and what types of information you can provide; how to connect with legal service organizations in the community so you can make good referrals; and discuss possible ideas for legal programs that you can offer to your patrons.
In order to better serve our library users, librarians need to think more creatively when assisting a user with a research topic. Join librarian Christopher Brown to go beyond thinking about what resources to search and focus instead on how to think about searching, using real search examples!
Experience some of the creativity and fun of the ConnectED program with Barb Eshbach as she presents how one academic library developed a program to provide out-of-classroom experiences designed to foster conditions that help students become academically and socially engaged!
