What do you do when people know they need to wear their safety glasses, or add to their retirement savings, or update their client records, or finish their compliance training, or submit their expense reports on time, but they still aren’t doing it? Join Julie Dirksen to explore how to design with principles and models from behavioral science. Learn the top reasons why learning fails to change behavior and what you can do instead.
LinkedIn can help with finding a job or filling open positions at the library—but it is also a great tool for professional networking, finding partners for collaboration, and sharing professional news with a wider audience. Join Melody Karle for this webinar on using LinkedIn for libraries, covering the basics of using LinkedIn as well as library-specific tips for using and managing this tool.
Institutional repositories (IRs) serve as platforms for collocating, showcasing, and disseminating institutions’ research outputs, creative scholarship, and other unique resources. Join Wendy Walker for this webinar on building and sustaining an effective IR. Wendy will share practical tips on navigating a multifaceted and evolving landscape of policies, Open Access and copyright, institutional context, staffing and resource management, and more.
Join Donald Barclay for this webinar to consider how librarians and other educators can help learners think about information not as some perfect/imperfect, true/false dichotomy, but rather as points on a continuum of credibility that it is up to information seekers, who are as imperfect as any information they encounter, to untangle as best they can.
The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today. Join Andrew Sanderbeck for this interactive and informative program exploring professional customer service expectations from the eyes of the customer and a road map to creating customer service expectations for your organization.
America’s historic-worst workforce shortage has forced employers to also manage historically-high employee turnover. Join Dick Finnegan for a fresh-thinking, research-based method for cutting employee turnover that has been proven to work among all industries including healthcare, manufacturing, food processing, distribution centers, and more.
Developing consistent products in learning and development requires a robust quality framework. Join Hadiya Nurridin for an insightful session on building a quality framework that strengthens your team's output. We'll delve into the fundamentals of quality management, exploring the five-phase evolution and sharing actionable tips for each stage. You'll receive resources to guide discussions with leadership and colleagues on refining your current quality management practices.
Asking for help at university libraries can be intimidating for many students; this presentation will highlight the uniquely supportive role of Personal Librarians to provide undergraduates with welcoming points of connection. Join Audrey Welber as she talks through the details of implementation, discusses pitfalls encountered along the way, and shared strategies that led to enthusiastic program participation by Princeton’s undergraduates.
In this free one-hour webinar, Jack Phillips explains how to apply design thinking principles for application and impact with virtual learning.
Learn the five signs to watch for to distinguish the difference between a toxic environment vs. typical workplace problems.
In this free one-hour webinar, Laura Saunders defines civic literacy and shares ideas and examples for public library programming.
In this free one-hour webinar, Andrew Sanderbeck shares communication tips and techniques you can use at work, at home or wherever you go!