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Wednesday September 4 at 2:00 pm Eastern, 11:00 am Pacific

Today, more than ever, there is a need to ensure that virtual learning works to improve organizational outcomes. In recent years, most learning programs shifted to virtual formats, which prevented many program owners from designing virtual learning with desired outcomes that connected to the business. Now that virtual learning has become the status quo, program owners and designers alike must demonstrate the results their virtual programs deliver. While studies show that virtual learning often breaks down when measured at the application level (using what was learned) and impact level (the business impact connected to learning)—this breakdown is avoidable.

To secure the support and funding that virtual learning needs, it must deliver business results. Dr. Jack Phillips, co-founder of ROI Institute, Inc., will explain how designers, developers, providers, and program owners can ensure that technology-based learning can deliver desired results by applying design thinking principles that focus on delivering application and impact with virtual learning. 


After attending this session, participants should be able to:

  • Identify the five levels of outcomes from virtual learning.
  • Describe why virtual learning fails to deliver application and impact.
  • Explain the need to deliver impact and ROI for selected virtual learning programs.
  • Design virtual learning to deliver application, impact, and ROI, using design-thinking principles.
  • Plan next steps to ensure virtual learning delivers business value. 

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

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About Jack

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. A former HR executive, Phillips consults for Fortune 500 companies and major global organizations. The author or editor of more than 75 books, he conducts workshops and presents at conferences globally.

Jack has been recognized and awarded for his work by numerous professional organizations, including receiving the 2022 Association of Talent Development (ATD) Talent Development Thought Leader Award along with his wife and ROI Institute co-founder, Patti P. Phillips, Ph.D. SHRM presented Jack with its highest creativity award for an ROI study and awarded an ROI Institute book with a best book award. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine, and he has been interviewed by several television programs.

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