Access thousands of existing tutorials, create new self-service options for customers, and enable new efficiencies for staff with a platform that understands your goals, your workload, your priorities, and your lived reality.
Scale your care for students and faculty with interactive self-service tutorials delivered at the point of need—in an email, on a webpage, or within a regular online course.
Meet the needs of your most vulnerable and challenging patrons with ongoing training in trauma-informed services for libraries.
Equip program managers and volunteers with the confidence to deliver exceptional experiences with fundamental training such as de-escalation techniques, writing a professional email, and creating an e-newsletter.
Deliver the highest quality of care at a sustainable cost with tools and templates for creating client-specific staff training.
Serve With Confidence
Give staff the knowledge they need to handle difficult conversations and uncomfortable topics with expertly crafted tutorials on race and implicit bias.
Stay Informed
Stay updated with the latest guidance and best practices on improving the customer experience with timely and continually updated training tailored to mission-driven organizations like yours.
Tackle Tough Situations
Support your staff by creating an organizational culture that promotes employee confidence in handling challenging situations, including aggressive and inappropriate customer behavior.
Reduce staff workload and improve customer satisfaction by giving customers immediate answers to their questions using self-service tutorials delivered via email, your website, or even within another learning management system.
Make sure training doesn’t get forgotten. Deliver microlearning sessions continually over time to help learners build mastery of concepts and practical skills, so your team is ready for whatever comes their way.
Don’t settle for a checkbox approach to instruction. Measure mastery of concepts and skills with Niche Academy’s customizable reports that show learning outcomes from interactive elements like quizzes, activities, response prompts, polls, and surveys.
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In this free webinar, Sara Wolf gives librarians strategies for guiding patrons through fair use decisions when using copyrighted materials.
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In this free webinar, Emma Kieran helps managers build a culture of coaching, communication, and feedback with their staff.
Follow step-by-step guidance—including a tutorial and templates—to write policies and train staff/volunteers so policy becomes practice.
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In this free webinar, Margaret Helthaler shares practical steps with nonprofits to build effective training.