Webinar: Creating a Person-Centered Library: Supporting High-Needs Patrons While Caring For Staff

Originally presented October 14, 2026

Are you feeling the strain of serving patrons with complex needs? Is your library seeing increased behavioral problems or mental health concerns?

In this webinar, Beth Wahler provides an overview of best practices for how libraries can support both high-needs patrons and simultaneously support their staff. Participants will be able to:

• Articulate the changing needs of library patrons and how these impact staff
• Learn strategies for assessing your library’s unique needs
• Discuss helpful programs, collaborations, and/or services for supporting high-needs patrons
• Apply concepts discussed to determine best next steps for your own library
• Anticipate potential barriers to change

Click the video below to access the recording, slides, and transcripts.

You do not need to start a free trial to watch the webinar.

When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy learner account within the tutorial sign-in window if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.

Enjoyed this webinar? Check out our upcoming webinars for more learning opportunities.