The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today.
While we can’t ignore the impact and benefits of the online experience and their impact on how customers view “human-less service”, the need for organizations to provide professional customer service experiences continues to differentiate the organizations that create loyal customers and fans, versus those that get-by, survive and potentially even fail.
Join Andrew Sanderbeck for this interactive and informative program exploring two critical customer service competencies:
Professional customer service expectations from the eyes of the customer and;
A road map to creating new internal professional customer service expectations for your organization
If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.
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