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Wednesday August 21 at 2:00 pm Eastern, 11:00 am Pacific

Communication skills are some of the most important skills that you need to develop to be successful in the workplace and in life. We are constantly communicating! We talk to people face to face, and we listen when people talk to us. We write emails and reports, and we read the documents that are sent to us.

Communication, therefore, is a process that involves at least two people – a sender and a receiver. For it to be successful, the receiver must understand the message in the way that the sender intended. Join Andrew Sanderbeck for this interactive and informative program and leave with takeaway tips and techniques you can use at work, at home or wherever you go!

Participants will learn and begin to master:

  • Techniques for being more effective in the 4 key areas of communication
  • The Channel of Communication: How to use it more effectively
  • How to give directions that people will understand the first time
  • The art, skill, and benefits of being an active listening
  • Two questions to ask that build relationships and respect

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

Learn how Niche Academy's ready-to-use tutorials and platform lets organizations deliver training and track progress anywhere!

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About Andrew

 Andrew Sanderbeck has been developing and conducting training programs for library organizations on Customer Service and Communication Skills for more than twenty years. Andrew is the author of three books, loves music, TED Talks and exploring National Parks. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

Niche Academy's workplace training helps organizations develop healthy, resilient, and inclusive environments. 

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