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Wednesday May 15 at 2:00 pm Eastern, 11:00 am Pacific

When given the appropriate knowledge and skills, we are all capable of making informed, effective, and safe choices when facing customer conflict and violence. As part of that approach, join Suzanne Powell to discuss how we can create a shift in how we view and respond to these situations to enhance our safety and reduce employee stress.

Suzanne will cover:

  • The Continuum of Customer Conflict
  • How Communication Choices Determine Risk
  • Management of Behaviors VS Reactionary Efforts to Control
  • Zero Tolerance and Employee Safety
  • Contributing Factors to Customer Violence
  • Managing our Own Behaviors
  • Assertive Communication
  • Safely Gaining Customer Co-operation

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the fact.

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About Suzanne

Suzanne Powell successfully completed the ARETE Trainer’s Intensive Certification program in 2007 and has since facilitated workplace violence prevention training for upwards of three thousand workshops for a variety of industry sectors. Suzanne’s previous employment involved managing extremely challenging behavior in Vancouver’s Downtown Eastside, and her real-world experience in managing extremely challenging behavior and circumstances is second-to-none. From coast to coast, her quick wit, thorough knowledge, and ability to connect with participants make her a truly great trainer, consistently getting the results that ARETE clients have come to expect with each and every ARETE program and safety training team member. 

Niche Academy's workplace training helps organizations develop healthy, resilient, and inclusive environments. 

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