Enter your email to be notified of webinars and new blog posts.

Originally presented July 7, 2021

Services and the way we deliver them are changing quickly and unpredictably. Being intentional about what we do and and how we do it is what we mean by service design. Digital, physical, and even philosophical: it’s all about service.

Callan Bignoli and Lauren Stara present an exploration of service design – what it is and how it can make your library better by keeping users at the center of every decision.

Learning objectives:
- Learn how to harness rapid change and community feedback to provide more responsive, user-centered library service

- Understand the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies

- Embrace an openness to change as a foundation for project management, problem solving, preparing for future challenges, personal reflection and self-care, and leadership.

Click below to experience this webinar as a tutorial. When you continue past the introduction to the webinar, you'll be prompted to log in. We require login to view the whole tutorial so we can provide certificates of completion for your records and for professional development credit. No purchase is required and you can create a Niche Academy account if you don't already have one. The certificate will be available for download when you have completed all sections of the tutorial.  

 

Click the link below to download the presentation slides:
Users at the Center of Everything

Julie Edwards

Julie Edwards is a librarian and instructional designer with Niche Academy. She's worked in public and academic libraries across the United States and taught Library and Information Studies at the University of Botswana as part of a Fulbright Fellowship. She's passionate about how libraries help people build individual and community assets.

The Niche Academy marketplace contains hundreds of tutorials created by our global pool of experts, including:

Code of ethics thumbnail

Code of Ethics - Equitable Service and Access 

Librarianship is a profession, and most professions have a code of ethics—a set of shared values and guidelines. Codes of ethics help ensure that the core beliefs, values, and expectations of a profession are shared by everyone.

 

Welcome to the reference desk thumbnail

Welcome to the Reference Desk

As a reference employee, you work at one of the most important services in the library. In many ways, you’ll be the “face” of the library for your library, responsible for helping patrons find answers to their questions. 

 

The reference interview thumbnail

The Reference Interview

At the heart of reference services—and library services—is the reference interview, a consultation between staff and patrons that matches information to a need. You'll help patrons interpret, evaluate, and use information to meet their needs. It is one of the most complex, important, and rewarding jobs in the library. 

 

Reference skills for live chat

Reference Interviews in Live Chat

Friendly, accurate, and fast service is essential at the reference desk. The same is true for live chat—or virtual reference—which allows us to connect with patrons the moment they need help, whether they’re inside or outside the library.

 

Learn More

Find out how Niche Academy helps libraries increase eResource usage by 70% in one year!LEARN MORE