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Originally presented July 22, 2020

Professor Gary Shaffer of USC Marshall School of Business Library & Information Management program and Director of the Glendale (CA) Library, Arts & Culture Department shares the latest research on how library leaders use emotional intelligence to manage through economic crises.

His presentation draws on an emotional intelligence study of heralded library leaders he conducted following the Great Recession, as well as results of other studies profiled in his new book Emotional Intelligence and Critical Thinking for Library Leaders from Emerald Publishing.

Designed for public, academic, special, and school library leader-practitioners, the presentation promises to be eye-opening as he shares the five most important traits you can develop to help you navigate uncertainty, as well as notes from his study participants.

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Click the link below to download the presentation slides:
Managing through Economic Crisis Using Emotional Intelligence.pptx


Gary Shaffer

Dr. Gary Shaffer serves as adjunct faculty for the Library and Information Science program at the University of Southern California Marshall School of Business. Shaffer ran this program as Assistant Dean of USC Libraries, as well as the Center for Library Leadership and Management. He is the current director of the City of Glendale’s Library, Arts & Culture Department and was formerly CEO of the Tulsa City-County Library, a 24-location, award-winning public library system. Shaffer is the author of Emotional Intelligence & Critical Thinking for Library Leaders and Creating the Sustainable Public Library: The Triple Bottom Line Approach. He co-edited the book The Sustainable Library’s Cookbook. He holds a Ph.D. in Managerial Leadership from Simmons University and masters’ degrees in library and information science (MLIS), professional writing (MPW), and intellectual property law (LL.M.). He was twice-elected to the board of the Public Library Association and has served as councilor-at-large to the American Library Association Council. In 2006, he was named a Library Journal Mover & Shaker: One of 50 people shaping the future of libraries. Prior to working in libraries, Shaffer supervised Fortune 500 accounts for various advertising agencies.

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