on December 09, 2019 Library Education Webinars

Webinar: Best Practices for Developing Employees' Soft Skills

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Originally presented December 5, 2019

In this one-hour webinar Dr. Benjamin Garner explores several aspects surrounding soft skills training using e-learning and video training. He begins with an overview of the five basic dimensions of soft skills. Next, he presents two case studies that show the different ways soft skills training can improve employee effectiveness. He also discusses the challenges and barriers managers face when implementing soft skills and e-learning training, offering a quick overview of adult learning theory, and then positing seven characteristics of ideal training. Finally, he discusses a training challenge scenario and offers some suggestions for implementation—especially when facing limited budget and time constraints.




As discussed during the webinar, Dr. Garner offers the following book recommendations:

  1. Personal Styles & Effective Performance
  2. Crucial Conversations Tools for Talking When Stakes Are High

Also, if you are interested in pilot testing the soft skills assessment that Benjamin is currently developing you can contact him directly here: Benjamin Garner


Benjamin Garner

Dr. Benjamin Garner is an Associate Professor in the Mike Cottrell College of Business at the University of North Georgia. Dr. Garner earned his Ph.D. in Communication from the University of Kansas. He has published more than a dozen peer-reviewed journal articles on communication and marketing. Dr. Garner has taught communication at the University level for 9 years and instructed 1,000+ students. Dr. Garner’s most recent training project is a series e-learning courses designed to improve employees’ soft skills. They include "Soft Skills 101" and “Emerging Leadership.” Dr. Garner has presented soft skills workshops at the Association for Talent Development Atlanta ACE conference, as well as at SHRM-Atlanta’s Real HR Symposium.