Originally presented December 5, 2019
In this one-hour webinar Dr. Benjamin Garner explores several aspects surrounding soft skills training using e-learning and video training. He begins with an overview of the five basic dimensions of soft skills. Next, he presents two case studies that show the different ways soft skills training can improve employee effectiveness. He also discusses the challenges and barriers managers face when implementing soft skills and e-learning training, offering a quick overview of adult learning theory, and then positing seven characteristics of ideal training. Finally, he discusses a training challenge scenario and offers some suggestions for implementation—especially when facing limited budget and time constraints.
As discussed during the webinar, Dr. Garner offers the following book recommendations:
- Personal Styles & Effective Performance
- Crucial Conversations Tools for Talking When Stakes Are High
Also, if you are interested in pilot testing the soft skills assessment that Benjamin is currently developing you can contact him directly here: Benjamin Garner