Save time by training volunteers online

Offering training online helps attract more volunteers and make in-person training more effective
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Niche Academy is Used Every Day in 1000+ Communities

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Help Volunteers Overcome Concerns

volunteers

Many people are afraid to volunteer as coaches, refs, or activity support because they don't think they can do it well. They might think: "I don't know anything about the sport", "I've never coached before", or "I don't know how much of a time commitment is required."

You can help overcome these concerns with good training and good support. You can boost their confidence with online training that covers the basics of the sport and teaches them how to work with kids, 

Niche Academy is the only company providing an online solution for Parks and Recreation departments.

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The Process That Makes the Difference

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Old Way

All volunteer training has to be created in-house

New Way

Offer ready-to-use professional-quality online training for things like the basics of the sport and how to communicate with kids. Then add in custom topics like scheduling instructions and your local rule adaptations.

You can save a lot of time if you're not reinventing the wheel.

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Old Way

Training is in-person and live. It's hard to cover everything and check for understanding in a large group.

New Way

Most of the instruction is delivered online. This means live training time can be shorter, focus on a few key things, and still leave time for Q&A. You can track completion of required training and verify understanding with quizzes and response prompts.

Hybrid learning is more efficient and delivers better learning outcomes.

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Old Way

You spend hours on the phone answering the same questions or trying to recruit the last few volunteers you need to run your program.

New Way

You can prime volunteers and overcome concerns by emailing them links to basic training and offering it embedded in your website. Lots of people find their own answers. You spend less time on the phone because you can reference the online instruction.

Self-serve training can save you a lot of time over the long run.

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Case Studies

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Niche Academy Helps You...

checkSpend less time on the phone

 

check Increase number of volunteers

 

checkImprove experience of all participants

 

check Reduce your own workload

 

check Reduce number of complaints

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How It Works

Making Training and Programs Always Available Online

Program creators can create both live and online versions of programming. Patrons can access videos on their own time, which means these programs can then reach a much larger audience over time and garner much more participation.

Making Programs Easily Accessible From Your Website

Programs can be presented with simple branding or embedded directly into your website. All colors, logos, etc. reflect your brand, and there is no distracting suggested content or prompts to navigate away from the page, which keeps viewers within the site's environment. 

Training All Public-Facing Staff to Direct Community Members to the Online Training and Programs

Inquiries from community members are routed to online training and programs where they can find immediate answers to their questions, saving you time and resources. Training is uniform, learning is verified, and programs are able to reach many more people.

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Our Guarantee: If you use Niche Academy to offer online training to your community we guarantee positive results. If you’re not completely satisfied with your results in the first year, we’ll credit you a full year’s subscription.

Questions?

Q: Are accessibility features available?

A: Yes. Niche Academy is compliant with the WCAG 2.1 standard at the AA level. This is something we work hard to maintain as we continuously update the platform. If you spot anything that’s slipped through our testing, please let us know. A thorough enumeration of our compliance level is available in the Niche Academy Accessibility Conformance Report.

 

Q: Are we limited to a certain number of training and support hours?

A: No. A Niche Academy subscription includes unlimited professional support. See the answer above on what’s included in the price.

 

Q: Are there limits on the number of users?

A: No. One of the essential advantages of our cloud-based architecture is the ability to add resources (more memory, more processors, faster processors, more storage...) should the demand on our servers ever require it. We have active alarms in place to alert us if we ever begin to approach our usage thresholds. We keep our readily available resources comfortably above our observed usage patterns. In the early days of the COVID-19 pandemic, for example, we saw an eightfold increase in usage within a matter of days without any degradation in the responsiveness of our service.

Q: What maintenance & support is included with a Niche Academy subscription?

A: Niche Academy provides live technical support during business hours. There is no additional charge levied for Niche Academy support and there are no support tiers. Small customers get the same thoughtful attention as everyone else.  

All aspects of initial onboarding are included in the Niche Academy support offering including:

  • The creation of customer academies and initial population of appropriate tutorials from the Niche Academy marketplace.
  • Basic configuration of tutorials within each customer academy including invitation of learners, the addition of custom links, and showing or hiding available tutorial elements appropriately for the intended audience.
  • The implementation of LTI integration with your campus LMS
  • Live training calls with all customer staff that need to learn how to use Niche Academy.

 

Q: What’s the process for reaching Niche Academy support?

A: Niche Academy support specialists can be reached by phone, by email, or through questions submitted within the platform itself. In addition to the live support, Niche Academy provides a searchable knowledge base and a collection of self-paced help tutorials covering basic administrative tasks and the process for tutorial creation.

parks&rec
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