Conflict Resolution for Managers

Even the best workplace can experience conflict at some point. No one likes conflict, but ignoring it won’t make it go away. In fact, not dealing with conflict can lead to a lack of trust, negative work environment, and bad reputation for the library. 

The best way to deal with conflict is to get to the root of the issue, address differences, and find common ground, also called conflict resolution.

These skills are not only useful—they’re in demand. Developing these skills can help build your resume and lead to positive changes in the library.

By the end of this tutorial, you’ll be able to: 

  • Define workplace conflict and conflict resolution
  • Demonstrate conflict resolution skills
  • Identify when to get outside help
  • Identify when conflict resolution won’t work

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conflict resolution