You can’t avoid difficult conversations. You have them with students, teachers, administrators, and occasionally parents. Sometimes you can anticipate them. More frequently, one erupts without warning. Your leadership and the relationships necessary for the success of the library program depend on how well you handle these stressful occurrences.
In every such situation, power is in play on both sides. Hilda Weisburg shares what these powers are, which ones you have, and the best ones to use when dealing with difficult conversations.
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Managing Difficult Conversations Slides
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Managing Difficult Conversations Audio Transcript