Logo

 

Just Listen: Using Listening Tours to Improve Workplace Culture 

A librarian talks with members of her team. In one scene she sits at a desk with a man. In another she is standing talking to a man and woman. In the third she is talking to a group of people sitting at a table.
About the webinar

Implement listening tours to learn directly from employees

Emily Mross and Carmen Cole discuss how they implemented a listening tour and provide information for conducting listening tours at your organization.

Mission-driven organizations like libraries and nonprofits serve many groups, but do leaders and administrators take time to think about the different groups within their workplaces? 

Employee work and personal contexts shape how they feel about their work lives, but these perspectives can be too nuanced to be accurately captured by workplace climate surveys. 

Instead, organizations should consider implementing listening tours to learn directly from their employees, in their own words, what is and is not working. 

Join Emily Mross and Carmen Cole as they discuss how they implemented a listening tour at their library. They will also provide information for conducting listening tours at other organizations.

Join us on Wednesday, April 29 , 2026
at 2:00 pm US Eastern, 11:00 am US Pacific
Fill out the form to register for the webinar
A manager talks with a member of her team.
Can't make it to the live webinar? No problem

Register to receive the recording

If you're interested but not able to attend the live webinar, go ahead and register. We'll send a recording to all registrants after the event.

Bio

About Emily and Carmen

Emily Mross (she/her) is Business Librarian and Library Outreach Coordinator at Penn State Harrisburg Hanes Library. She has published in venues such as College and Undergraduate Libraries, portal: Libraries and the Academy, and College and Research Libraries News. Emily has also contributed chapters to several professional publications and presents at state and national venues on financial literacy and academic library outreach. 

Carmen Cole (she/her) is the Information Sciences and Business Liaison Librarian for the Penn State University Libraries at University Park. She has published in venues such as the Journal of Academic Librarianship, the ACM Transactions on Computing Education, and portal: Libraries and the Academy, and has written chapters for several professional publications. Carmen has presented at state, national, and international levels.

Tiles of Niche Buddy with two smiling women.

Join us

Implement listening tours to learn directly from employees.