11:59:12 From Laura Roome to Everyone: Niagara Falls, Canada! 11:59:14 From Graeme Williams to Everyone: Greetings from Las Vegas 11:59:20 From Michelle Vander Woude to Everyone: Chicago, IL! 11:59:22 From Jenny Groome to Everyone: Hi from Connecticut 11:59:24 From Beth Hatch to Everyone: Ohio 11:59:25 From Robert Baigent to Everyone: Kia ora from Hamilton, New Zealand 11:59:25 From Katherine Richter to Everyone: Windsor, MA 11:59:26 From Shannon Kelly-Robb to Everyone: Hello from Innisfil, Ontario 11:59:26 From Elizabeth Nebeker to Everyone: Houston, TX 11:59:26 From Sarah Leonard to Everyone: WestPoint, NY 11:59:26 From Brittany Christofel to Host and Panelists: Hello from Rochester Hills, MI! 11:59:26 From Elizabeth Young Miller to Host and Panelists: Bethlehem, Pennsylvania 11:59:26 From Lisa Lapointe to Everyone: Seattle checking in 11:59:26 From Elen Rosenfeld to Everyone: Hello from Greeley, Colorado 11:59:27 From Cale Herreman to Host and Panelists: Topeka KS 11:59:27 From Daniel Lerch to Everyone: Penticton, British Columbia 11:59:28 From Michael Braun Hamilton to Everyone: Montpelier, VT. 11:59:28 From Heather Martin-Detka to Everyone: Hello from Alberta, Canada 11:59:28 From Veronika Parrone to Everyone: Murphysboro, IL 11:59:28 From Melanie Reaveley to Everyone: Castlegar, BC 11:59:29 From Vanessa Coleman to Everyone: Louisville, KY 11:59:30 From Mary Cely to Everyone: Columbia, SC 11:59:31 From Arjun Sabharwal to Everyone: Greetings form Toledo, Ohio 11:59:31 From Shari Merrill to Everyone: Connecticut 11:59:31 From Alysha Wogee to Everyone: Hi from Nevada 11:59:31 From Telishia Murray to Everyone: Greetings from Galveston, Texas! 11:59:32 From Jill Alfrejd to Everyone: Grayslake, IL 11:59:32 From Anna Mac to Everyone: Gulf Coast, Mississippi 11:59:32 From Grace Goodwyn to Host and Panelists: Hi from Downers Grove, IL! 11:59:32 From John Larson to Host and Panelists: St. Paul, MN 11:59:33 From Julie Murphy to Everyone: Champaign IL 11:59:33 From Maria Souliotis to Everyone: Tahlequah, OK 11:59:33 From Coral Benedict to Everyone: Ontario, Canada 11:59:34 From Lorely Ambriz to Everyone: Hi from El Paso, TX 11:59:34 From Melissa Smith to Everyone: Arizona 11:59:34 From Beverly Podbielski to Host and Panelists: Hello from Prescott Valley AZ 11:59:34 From Xavier Kneedler-Shorten to Everyone: Montana :) 11:59:35 From Michelle Petersen to Everyone: Lombard IL 11:59:35 From Brandon Fratarcangeli to Everyone: Ontario, Canada 11:59:35 From Clarity Amrein to Everyone: Hello from Cincinnati, Ohio! 11:59:36 From Mary Everist to Host and Panelists: Portland, Maine! 11:59:36 From Oscar Ortiz to Host and Panelists: Indian Trail, North Carolina 11:59:36 From Jenny Dale to Everyone: Hi from Greensboro, NC! 11:59:37 From Kevin Reagan to Everyone: Statesboro, Georgia! 11:59:37 From Jo Nickerson-Harper to Everyone: Carlsbad NM 11:59:38 From Katherine Pizzuto to Everyone: Hello from Buffalo, NY 11:59:39 From Meredith Layton to Everyone: Gulf coast Texas 11:59:40 From Pamela Barroso to Everyone: Monroeville, PA 11:59:40 From Sarah McHone-Chase to Everyone: Hello from Aurora, IL 11:59:40 From Elizabeth McCrank to Everyone: Wisconsin 11:59:40 From Sarah AlNakdali to Everyone: Hello from Atlanta!! 11:59:41 From Donna Forbis to Everyone: Hi from Central Illinois! 11:59:43 From Tricia Everaert to Everyone: Niagara Falls 11:59:43 From Shane Kent to Everyone: Sacramento, CA 11:59:45 From Judith Gnirrep to Everyone: Hi from Delaware 11:59:46 From Anne Foust to Everyone: Lynchburg, VA 11:59:48 From Mary Huissen to Host and Panelists: Philadelphia! 11:59:48 From Tiffany Hudson to Everyone: Dallas area, Texas 11:59:50 From Laurel Eby to Everyone: San Jose State! 11:59:50 From Andrea Espinoza to Everyone: Brooklyn, NY 11:59:50 From Jennifer Oates to Everyone: Helena, MT 11:59:50 From Gabriel Chrisman to Everyone: Creston, IA 11:59:50 From Samantha Wilcox to Everyone: Macon, GA 11:59:52 From Maksim Stepanov to Everyone: Kansas city 11:59:52 From Jessie Baker to Host and Panelists: Hi from Pittsburgh 11:59:54 From Carla Crosbie to Everyone: Hawkes Bay, New Zealand 11:59:55 From Laurel Eby to Everyone: Very wet out here! 11:59:55 From Valerie Martin to Host and Panelists: Artesia NM 11:59:58 From Rene Tanner to Everyone: Florida 11:59:58 From Isaac Acosta Jr to Everyone: VA Beach, VA - 757 11:59:59 From Sharon Kosach to Everyone: Boulder City Nevada 11:59:59 From Elen Rosenfeld to Everyone: @Donna - where in central Illinois? 12:00:00 From Jacob Longshore to Everyone: Portland, OR area 12:00:01 From Kimberly Grotewold to Everyone: San Antonio, TX 12:00:02 From Marion Johnson to Everyone: Rutherford, NJ 12:00:03 From Anne Linvill to Everyone: Atherton, CA 12:00:03 From Nancy Southworth to Everyone: Nancy in Mesa, Arizona 12:00:05 From Donna Forbis to Everyone: Mark, you cut your hair! 12:00:06 From Lisa DeVerna to Host and Panelists: Setauket, NY! 12:00:07 From Aimee Thrasher-Hanson to Everyone: Philadelphia, PA 12:00:14 From Tamara Law to Everyone: Hi, Florence, SC 12:00:15 From Yanira Cruz to Everyone: San Antonio, TX 12:00:24 From Danielle Welling to Host and Panelists: Cuyahoga Falls, Ohio! 12:00:27 From Brittany Peacock to Everyone: Davenport, IA 12:00:39 From Charlotte A Dunaief to Everyone: Cornwall, NY 12:00:47 From Nancy A Siker to Host and Panelists: Julie is speaking but I can't hear anything = anyone else having audio issues. 12:00:56 From Giovanna Iannace to Everyone: Harrison, NY 12:01:10 From Nancy A Siker to Everyone: Milwaukee WI 12:01:11 From Tina Stockdill to Everyone: Bismarck, ND 12:01:18 From Lara Petersen to Host and Panelists: Logan, UT 12:01:19 From Vruti Patel to Everyone: Victoria, BC 12:01:21 From William Olsen to Everyone: Fairfax, VA 12:01:25 From Melanie Metzger to Everyone: Albany, NY 12:01:26 From Eric Kahler to Everyone: Yuma, AZ 12:01:30 From Adrianne Coffey to Everyone: hello from Nenana Alaska 12:01:30 From Sandi Thompson to Everyone: Ambler, PA 12:01:32 From Kristin Williams to Everyone: Pendleton, Oregon 12:01:37 From Kim Bravo to Everyone: Philadelphia, PA 12:01:45 From Jennifer Jeffery to Host and Panelists: Potsdam, NY 12:01:46 From Andy Ryer to Everyone: Cape Elizabeth, ME 12:01:47 From Ronne Jones to Everyone: Matin, Tennessee 12:01:47 From Aaron Ramirez to Everyone: Pueblo, CO 12:01:47 From Keli Wright to Everyone: Rogers, AR 12:01:58 From Susan Ackerman to Everyone: Greetings from Mamaroneck NY 12:02:02 From Marcelle Hazelwood to Everyone: Hamilton, NZ 12:02:06 From Abby Mastin to Everyone: Hello from Joliet, IL :) 12:02:10 From Kayla Edgar to Host and Panelists: Hi from Denver, CO 12:02:15 From Sarah Messina to Everyone: Hi from Golden, CO 12:02:16 From Shawn Denny to Everyone: Upland, IN 12:02:16 From Heather Barnum to Everyone: Staten Island, New York 12:02:17 From Amy Buhler to Host and Panelists: Hello from Gainesville, FL 12:02:23 From Marcie Stanley to Host and Panelists: Parker, CO 12:02:42 From Marcie Stanley to Everyone: Parker, CO 12:02:46 From Talya Atallah to Everyone: Tucson, AZ 12:02:48 From Patrice Fisher to Everyone: Hello from Pine Bluff, AR UAPB Library 12:03:03 From Kathleen Weiss to Everyone: Chicago, IL 12:03:06 From Tracy Carey to Everyone: State College, PA 12:03:21 From Tre Colvin to Everyone: Hello from Plano, TX 12:03:22 From Heather Furniss to Everyone: Kia ora from Morrinsville, New Zealand 12:03:25 From Natalie Henri-Bennett to Everyone: Auburn, AL 12:03:25 From Margaret Alexander to Everyone: Eugene, OR 12:04:14 From Elizabeth Eaton to Everyone: Peterborough Canada 12:04:21 From Julie Edwards to Everyone: Welcome everyone!! Thank you all for joining us! You can learn more about Niche Academy https://www.nicheacademy.com 12:04:24 From Monica Socol to Everyone: Oakville, Canada 12:04:32 From Julie Edwards to Everyone: And you can see all our upcoming webinars here! https://www.nicheacademy.com/blog 12:04:44 From Robert Bell to Everyone: Music City, USA -- Nashville, TN. :P 12:04:51 From Rondi Downs to Everyone: Hi from Yakima, Washington State. 12:05:00 From Monica Struck to Everyone: Hi from Dickinson, ND 12:05:01 From Victoria Sandin to Everyone: Hello from Hudson, NH 12:05:03 From Jennifer Dye to Everyone: Detroit MI 12:05:06 From Katherine Nazarian to Everyone: Hello from New London, CT 12:05:08 From Angela Brown to Everyone: Greetings from Washington, DC! 12:05:14 From Patricia Sanders to Everyone: Greetings from West Tennessee 12:05:21 From Jaime Hammond to Everyone: Waterbury, CT 12:05:28 From John Harlan to Everyone: Greetings from South Bend, Indiana 12:05:38 From Julie Edwards to Everyone: Feel free to drop any questions for Mark in the Q&A box! 12:05:42 From Tanya Underwood to Everyone: Greetings from Flower Mound, Texas 12:05:51 From Emily Buser to Everyone: Columbus, Ohio - and an ND grad so happy to see South Bend :) 12:05:57 From Elizabeth Johnson, Ph.D to Everyone: Greetings from Nashville 12:06:14 From Emily Stambaugh to Everyone: will the slides be distributed/ 12:06:18 From Jenny Groome to Everyone: I'm at a state library - our users are so broad 12:06:31 From Julie Edwards to Everyone: Yes! I will send the slides, recording, and chat transcript in a few days! 12:07:32 From John Harlan to Everyone: Hi, Emily! I'm a (long ago) former ND Libraries staffer :-) Good to see you here! 12:07:42 From Julie Edwards to Everyone: If anyone needs a certificate you can contact us at webinar@nicheacademy.com 12:08:28 From Emily Buser to Everyone: Hi John! I spent many nights at Hesburgh Library as a student lol 12:09:55 From Julie Edwards to Everyone: I see several people joining us - welcome everyone! 12:10:30 From Zuleyka Zayas to Everyone: Hi! Here from Columbia, SC/ Richland Library 12:10:58 From Christy Fusco to Host and Panelists: Greetings from Uniontown, PA 12:11:40 From Ashley Barrineau to Everyone: Hi from Virginia Beach, VA 12:11:41 From Christy Fusco to Host and Panelists: Intuitive 12:12:05 From Rebecca Day to Everyone: Hi Ashley! Also from Virginia Beach. 12:12:13 From Julie Edwards to Christy Fusco, Host and Panelists: That’s a great word Christy! It looks like you’re only talking to the Hosts and Panelists though - you can switch to everyone 12:12:14 From Donna Forbis to Everyone: Explain it to me like I am 5 years old! 12:12:18 From Jen Lisso to Host and Panelists: Inclusive language! 12:12:31 From Christy Fusco to Host and Panelists: thanks 12:12:34 From Tara Hall to Everyone: Hello from Howey-in-the-Hills, FL 12:12:47 From Julie Edwards to Jen Lisso, Host and Panelists: Hi Jen! It looks like you’re only talking to the Hosts and Panelists though - you can switch to everyone 12:13:00 From Jen Lisso to Host and Panelists: Hahahaha okay! Thank you! 12:13:01 From Carlos Vicenty to Everyone: Hi everyone, from up in Holyoke, MA 12:13:24 From Andrea Kittler to Everyone: Will the slides be sent out after the presentation? Thanks. 12:13:34 From Cadence Brinkley to Everyone: Greetings from Macon, Georgia! 12:13:42 From Julie Edwards to Everyone: Yes! I’ll be sending the slides, recording, and chat transcript in a few days! 12:13:54 From Andrea Kittler to Everyone: Perfect, thanks! 12:14:13 From Mahtab Ahmad to Everyone: Thank you so much! 12:14:32 From Emily Pullen to Everyone: Greetings from the NYPL! 12:14:33 From Teresa Nesbitt to Everyone: chiming in on the Hesburgh Library fan club 12:14:45 From Andrea Espinoza to Everyone: How can we promote positive UX for patrons who are blind, deaf, or otherwise disabled? 12:14:47 From Siena Littrell to Everyone: Hi - from Flagstaff, Arizona. :) 12:14:53 From Christy Fusco to Everyone: Seek to make design intuitive 12:14:54 From Morgan Mann to Everyone: Hi from Door County, Wisconsin! 12:15:02 From Denise Farmosa to Everyone: Hi From Spencer MA! 12:15:15 From Daphne Hughes to Everyone: Hello from DeKalb County Library-Georgia 12:15:21 From Julie Edwards to Everyone: Mark’s previous webinar with us is freely available here: https://www.nicheacademy.com/blog/designing-effective-library-signage 12:15:25 From Rhonda Cloud to Everyone: Hi from Riverside,CA 12:15:33 From Susan Eshleman to Everyone: Hi from Quarryville, PA 12:15:38 From Will Skora to Everyone: yes! (we've been trying to minimize these as well: e.g. collections, serials ) 12:17:23 From Jenny Groome to Everyone: I'm working with state gov't IT dept on UX for new website. As a state agency, we need to use presise language for state agencies, law, researchers AND use plain language. 12:18:09 From Jessica Tessler to Everyone: How can we minimize communication barriers and minimize "wordiness" when we serve users who speak multiple languages? 12:18:22 From Jenny Groome to Everyone: oops precise 12:19:01 From Andrea Kittler to Everyone: This might be a weird question... but us working at libraries might be totally blind to what words actually qualify as library jargon because we are so used to them... does anyone know of or has made a list of library jargon and what words that would be good replacements? 12:19:53 From Julie Edwards to Everyone: Please feel very feee to chat with each other! But if there are specific questions for Mark you drop it in the Q&A so it doesn’t get lost in the chat! 12:20:15 From Julie Edwards to Everyone: *you can! 12:20:38 From Amy Buhler to Host and Panelists: So is our entrance 🤣! 12:21:39 From Bronwen McKie to Everyone: Plain language is a style of writing, and the best one to use to avoid jargon and miscommunications.. I like this resource for info about how to use plain language: https://www.plainlanguage.gov/guidelines/ 12:22:12 From Bette Shifman to Everyone: I wish I could upload a picture of our library's elevator panel! The main - entry - floor is shown as 2; the lower level is indicated by 1 AND has a star, implying that it's the entrance/exit level Drives me nuts! 12:22:39 From Morgan Mann to Everyone: Here are a few examples that we have in our system. We have a list of library jargon for new employees some of which include: * branch acronyms * our ILS nicknames * consortium nickname * acronyms like BIB record, OPAC (the patron facing online catalog) * circuit (or rotating collection) 12:23:11 From Elen Rosenfeld to Everyone: We tried to adjust wording in our ILS but were limited to what the commercial system had in place. Does anyone have experience with getting those set language items changed? - I asked Mark and would love to know if anyone else had success in this. 12:23:20 From Kathleen Weiss to Everyone: library terms that users understand: https://escholarship.org/uc/item/3qq499w7#main 12:23:45 From Will Skora to Everyone: thanks for sharing kathleen!! 12:24:00 From Shane Kent to Everyone: even words like renew, check out, check in could be library jargon. 12:24:02 From Isaac Acosta Jr to Everyone: Andrea K - I'm actually working on that too this is one of the resources I use: https://uscupstate.libguides.com/glossary A lot of universities offer a compiled list of terms. 12:24:27 From Morgan Mann to Everyone: Thank you Kathleen and Isaac! 12:24:49 From Sara Jensen to Everyone: Seattle Public Library is also a very cool building but sooo difficult for patrons and staff to navigate! 12:24:53 From Andrea Kittler to Everyone: Thanks everyone, this is super helpful! 12:24:56 From Margaret Alexander to Everyone: @Elen, make sure you are involved in your vendor user community and make sure folks are having those conversations. You probably won't get everyone to agree, but you may be able to convince the vendor that more labels need to be configurable. 12:25:07 From Natalie Zebula to Everyone: very helpful, thank u! 12:25:39 From Kirsty Thomson to Everyone: The UK Plain English Campaign has some great anti-jargon publications: http://www.plainenglish.co.uk/free-guides.html 12:25:40 From Elen Rosenfeld to Everyone: @Margaret - thank you! 12:25:59 From Julie Edwards to Everyone: So many great resources being shared here! Librarians are the best! 12:26:18 From Clarity Amrein to Everyone: I always use this old coffee maker I used to have as a UX example. The buttons didn't do what you think they would and it was hard for a user to make a cup of coffee! Bad UX design and not intuitive. I think of all kinds of machines, appliances, software, self-checkouts, etc. 12:27:21 From Veronika Parrone to Everyone: When I was at Mizzou, they had a guided tour that 1st year students had to go through, and even online we would get responses from students about how frustrated they were, and that feedback was really helpful 12:27:48 From Will Skora to Everyone: a good example of what (not to do) Mark is talking about are signs like "no food allowed here" without stating where a patron can go to eat in a library. 12:28:33 From Jenny Groome to Everyone: We say "You are welcome to take your food/phone call in our loune. Let me show you where it is." 12:28:34 From Jacob Longshore to Everyone: I hope to see some passive-aggressive, punitive, mean-spirited library signage by the end of the presentation - for fun and profit. 12:30:02 From Jenny Groome to Everyone: It's hard to explain to UX experts not familiar with libraries and patron privacy - not you can't have access to our user database for your research. 12:30:26 From Veronika Parrone to Everyone: I've always wanted to do a focus group but don't know how to select people for a focus group. It's not great to just have people who love everything about the library already :( 12:30:33 From Julie Edwards to Everyone: Mark has some fantastic examples of signs here! https://www.nicheacademy.com/blog/designing-effective-library-signage 12:33:34 From Andrea Kittler to Everyone: Does anyone have experience using eye/ mouse tracking programs on their library website? Are there any issues with user privacy / do libraries have to ask for permission from the user when they visit the website? 12:34:14 From Jenny Groome to Everyone: SO great to see qualitative research being highlighted. 12:34:28 From Monica Cromarty to Everyone: Librarian with an undergrad in Anthropology here! ✋ 12:34:32 From Beth Hatch to Everyone: We did this at our library! 12:35:01 From Jenny Groome to Everyone: Absolutely need to get patron permission. If academic library, there should be an office on research 12:35:28 From beth anne farmer to Everyone: I've done screen recording/mouse tracking and we wrote up a little release form for people to sign. 12:36:38 From Michelle Vander Woude to Everyone: I am a Student Success Librarian at an academic library. This is all SO helpful. Thank you! 12:36:39 From Jenny Groome to Everyone: Check with your state library and state library organization for help with the legal aspects of research 12:36:41 From Andrea Kittler to Everyone: Thanks, Beth. How did you have them sign it? Was it a pop-up window on the website? 12:37:46 From Kathleen Weiss to Everyone: I like Optimal Sort for card sorting. It allows you to do this digital for free with up to ten users 12:37:50 From beth anne farmer to Everyone: We were in person & having them verbally walk through their thought processes as well so it was just a paper form. 12:38:02 From Andrea Kittler to Everyone: Thanks! 12:38:45 From Jacquelyn Viale to Everyone: Is there an example of the tree mapping? 12:43:42 From Isaac Acosta Jr to Everyone: I'm here for the lowkey petty examples of bad signage and how to correct any tacky signage. 12:43:54 From Maksim Stepanov to Everyone: Is Usability Testing recommended to be used at the early stages of a product development? 12:45:17 From Margaret Bell to Everyone: Hi from West Palm Beach, Florida. Nice to see you and all of your ideas. 12:45:27 From Jenny Groome to Everyone: @Isaac - watch out for light up signs. one library was in a municipal complex with **LICE Department - while libraries wre having bedbug out break! 12:45:33 From Kathleen Weiss to Everyone: What software do you like for eye tracking/mouse tacking? 12:45:44 From Maggie Hulett to Everyone: Usability testing should be done along all steps of product development so you do not create a new product that you test and the end and find that users cannot use it 12:45:50 From Kathleen Weiss to Everyone: do you put up a disclaimer the software is in use for eye tracking? 12:46:25 From Maksim Stepanov to Everyone: thanks 12:46:49 From Donna Forbis to Everyone: I would think eye tracking would be tested in a controlled setting, like a lab, not on a random public computer. 12:47:09 From Maggie Hulett to Everyone: You would recruit participants to do an eye-tracking study. So they know what is happening and you give them certain tasks to complete to test you website functions 12:48:10 From Andrea Kittler to Everyone: I heard that some libraries have eye tracking programs on their website so user behaviour is recorded and analysed. They have info that they are doing that on the website but I am not sure if users can actually opt out. 12:48:19 From Jen Lisso to Everyone: Surveys are mostly online these days too which can be a digital equity issue for capturing inclusive perspectives. 12:48:54 From Melanie Reaveley to Everyone: I'm concerned about the privacy aspects of eye tracking. 12:49:14 From Sue Dowdell to Everyone: We have many older adults that needed the surveys on paper and we had staff enter the info on the online survey. 12:49:31 From Julie Edwards to Everyone: The IRB that Mark mentioned is an Institutional Review Board at colleges and universities that checks to be sure research with people is ethical. 12:49:44 From Jenny Groome to Everyone: Research on human subjects needs consent. If at a college, please contact your IRB office 12:50:07 From Margaret Bell to Everyone: How do you collate a 5 questionnaire? 12:53:36 From Kirsty Thomson to Everyone: Re eye tracking privacy concerns - Surely eye tracking software requires additional technology like cameras? I don’t think this could this be used without participants being aware/consented. 12:54:07 From Jenny Groome to Everyone: No research should be conducted on humans without informed consent 12:54:18 From Feng-Ru Sheu to Everyone: thanks all for sharing. chat content is very informative and rich. Is it possible to also get a copy of the chat too? 12:54:22 From Teresa Nesbitt to Everyone: 👏👏👏👏👏 12:54:27 From Effuah Chisholm to Host and Panelists: Wonderful presentation 12:54:39 From Jenny Groome to Everyone: This was great! Qualitative research!!! 12:54:42 From Elen Rosenfeld to Everyone: Thank you so very much! This was very very helpful 12:54:55 From Angela Brown to Everyone: Thanks! Great program! 12:54:57 From Kim Cowell to Everyone: This was fabulous! Thank you 12:54:58 From Barbara Luck to Everyone: Thanks! 12:54:59 From Patrice Fisher to Everyone: 👏🏽👏🏽👏🏽👏🏽 12:55:01 From Katrina Maust to Everyone: Thank you! 12:55:04 From Veronika Parrone to Everyone: Thank you! 12:55:06 From Julie Edwards to Everyone: And yes - I will be sending the chat transcript with the recording and slides! 12:55:08 From Mimi Satterthwaite to Everyone: Thank you! 12:55:08 From Jenn Siegel to Everyone: Thank you!! This was great!! 12:55:09 From 081228 to Host and Panelists: Thank you! 12:55:34 From Elizabeth Eaton to Everyone: Great presentation - very informative - Thank you! 12:55:38 From Laura Crisci to Everyone: Thank you 12:55:39 From Teresa Nesbitt to Everyone: our most effective incentive was adding $$ to student printing accounts 12:55:41 From Tura Dover to Everyone: Thank you !! 12:55:44 From Teresa Nesbitt to Everyone: we had droves of respondents 12:55:49 From Melanie Reaveley to Everyone: Such great transferrable knowledge offered. Thank you. 12:55:56 From Veronika Parrone to Everyone: That's a good incentive 12:56:01 From Jenny Groome to Everyone: +1 Teresa 12:56:09 From Daphne Hughes to Everyone: Thank you! Great presentation! 12:56:10 From Rebecca King to Host and Panelists: Thank you so much! Great Webinar! 12:56:12 From Patrice Fisher to Everyone: I do take a snack! 12:56:16 From Angela Brown to Everyone: We've had great success with small incentives, also! You are so right! The public loves incentives! 12:56:37 From Jenny Groome to Everyone: Next time - please address IRB in the beginning? 12:56:40 From Abby Mastin to Everyone: Thank you MarkAaron! Always an inspiration :) 12:56:56 From Margaret Alexander to Everyone: recruit volunteers! 12:57:14 From Lara Petersen to Host and Panelists: Can you point to some examples of Contextual Inquiry/Participatory Design research. Our library is hoping to do some participatory design for a redesign of our homepage this year. I’ve not found a lot of literature out there on participatory design within libraries. 12:57:16 From Jen Lisso to Everyone: Loved this intro to UX Research Methods. Thanks so much for sharing such an informative and fun presentation! 12:57:24 From Heather Martin-Detka to Everyone: Thank you so much Mark; I always appreciate you taking the time to share! 12:57:52 From Anna Mac to Everyone: Thank you for the presentation. And I love the presenter photo 😄 12:58:02 From Michelle Vander Woude to Everyone: We have 4 librarians total. 12:58:32 From Jessie Casella to Everyone: Thank you! 12:58:41 From Effuah Chisholm to Host and Panelists: Data analysis. Do you have any go to methods or software? 12:58:46 From all to Everyone: Thanks for sharing! 12:58:55 From April Ibarra Siqueiros to Host and Panelists: This was a great presentation, mark! I’m a UX Librarian and was still inspired by a lot of this. I’ll be reading though your publications listed on your website 😄 12:59:04 From Cadence Brinkley to Everyone: Thank you for this great introduction, and discussion! 12:59:21 From Alysha Wogee to Everyone: Thank you, this was a great presentation! 12:59:25 From Inga Ivory to Everyone: This has been wonderful, thank you! 12:59:42 From Stacy Magedanz to Everyone: Thank you! 12:59:47 From Jessie Baker to Host and Panelists: Thank you! 12:59:48 From Monica Cromarty to Everyone: Thank you, Mark, very informative! 12:59:51 From Siena Littrell to Everyone: Thank you, so much! 12:59:53 From Teresa Nesbitt to Everyone: Thank you so much!!! 12:59:53 From Morgan Mann to Everyone: Thank you!! 12:59:54 From Missi Felio to Host and Panelists: Thanks! This was very informative!!!! 12:59:55 From Daniel Lerch to Everyone: 👏👏👏 12:59:56 From Keli Wright to Everyone: Thank you, Mark! 12:59:56 From Jenny Gelman to Host and Panelists: Thank you very much! 12:59:57 From Beverly Podbielski to Everyone: Thank you 13:00:00 From Theresa Zacek to Everyone: Thank you! 13:00:00 From Jennifer Abbott to Everyone: Thank you!! 13:00:01 From Talya Atallah to Everyone: Thank you! 13:00:02 From Molly Walter to Everyone: Thank you! 13:00:02 From Allison Floyd to Everyone: Thank you!!! 13:00:02 From Jeannette Fong-Lim to Everyone: Thank you, Mark! 13:00:03 From 081228 to Everyone: Thank you! 13:00:03 From StarRose Keyes-Lebergott to Everyone: Thank you! 13:00:04 From Rocco Piccinino to Everyone: Thank You! Great presentation! 13:00:05 From Megan Rupe to Everyone: Thank you 13:00:06 From Andrea Kittler to Everyone: Thank you! 13:00:06 From Jennifer Jeffery to Host and Panelists: thanks!!! 13:00:06 From Emrys Moreau to Everyone: Thank you! 13:00:06 From Merriann Bidgood to Everyone: Thank you! 13:00:07 From Patricia Sanders to Everyone: Thank You! 13:00:07 From Lara Petersen to Host and Panelists: Thank you! 13:00:07 From Rondi Downs to Everyone: Thank you. Great information. Helps me. 13:00:07 From Laurel Eby to Everyone: Thank you! 13:00:08 From Clarity Amrein to Everyone: Thank you so much! 13:00:08 From William Olsen to Everyone: Thank you! 13:00:08 From Margaret Bell to Everyone: You were terrific! 13:00:08 From Bronwen McKie to Everyone: Thank you so much! 13:00:08 From Helen Lau-Wong to Host and Panelists: Thank you! 13:00:09 From Shauna Quick to Everyone: Thanks so much!! 13:00:10 From Rebecca King to Host and Panelists: It’s very helpful! 13:00:13 From Hugo Wong to Everyone: Thank you! 13:00:13 From Cale Herreman to Everyone: Thank you so much! 13:00:14 From Michelle Morrison to Everyone: Thakn you! 13:00:14 From Robert Bell to Everyone: Thank you! 13:00:15 From Aaron Payne to Host and Panelists: Thank you! 13:00:15 From Mark Jarrell to Host and Panelists: Thank you! 13:00:20 From Hirak Ray to Everyone: Thank you! 13:00:20 From Michael Aguilar to Host and Panelists: Thank you!!! 13:00:20 From Tamara Law to Everyone: Thank you! So informative 13:00:20 From Andrea Levandowski to Everyone: Thank you! 13:00:21 From Angie Neely-Sardon to Everyone: Thank you! 13:00:23 From Victoria Sandin to Everyone: Thank you! Great presentation. 13:00:26 From Oscar Ortiz to Host and Panelists: Thank you Mark! Great job. 13:00:27 From Brett Porter to Everyone: Thank you! 13:00:27 From Jo Nickerson-Harper to Everyone: Thank you 13:00:28 From Vruti Patel to Everyone: many thanks for the presentation. 13:00:29 From Sarah AlNakdali to Everyone: Thank you 13:00:35 From Robert Bell to Everyone: Look forward to your next presentation, Mark! Best of luck! 13:00:38 From Ben Trotter to Everyone: Thank you! 13:00:40 From Clarity Amrein to Everyone: Yes, you are an AMAZING speaker! 13:00:40 From April Lankford to Everyone: Thank you, Mark! This was very informative! 13:00:42 From Margaret Bell to Everyone: Thank you everyone! 13:00:44 From John DeLooper to Host and Panelists: Thank you! 13:00:46 From Analiza Frane to Everyone: Thank you! 13:00:50 From Donna Forbis to Everyone: Thank you!